Contact Centre Advisor

Location: Neath

Type: Full time, Permanent, Hybrid – 3 days on site

Salary: £23,400

At Calor, our Contact Centre is filled with passionate and forward-thinking individuals dedicated to making a difference in the lives of our customers. It's not just about answering calls; it's about providing exceptional service and ensuring every customer has the best experience possible.

As a Contact Centre Advisor at Calor, you'll be more than just a voice on the other end of the line. You'll become an expert in all things Calor, helping our customers with a variety of enquiries and ensuring they have everything they need for a seamless experience. From assisting with orders to answering questions about our services and accounts, you'll play a key role in delivering outstanding customer service every day.

But this isn't your typical scripted contact centre role. At Calor, we want you to bring your unique personality to work every day. We believe in empowering our team to engage authentically with our customers, creating genuine connections and leaving a lasting impression.

At the beginning of your journey with Calor, you'll have the opportunity to work closely with your buddy, shadowing them to gain insight into your day-to-day responsibilities. We believe in providing full training and guidance to ensure you feel confident and prepared before you answer your first call. Rest assured, this isn't a sales role, and there will be absolutely no cold calling involved. Instead, you'll have the chance to focus on what you do best: delivering friendly and helpful support to our customers, ensuring each interaction leaves them with a smile.

About the role:

• Hybrid Working: Experience the best of both worlds with the flexibility of working in the office for 3 days a week.
• Rotational Shift Pattern: Embrace diversity in your work schedule with shifts spanning from 0800-1630, 0930-1800 and 11:00am-8:00pm.
• Saturday Shifts: We respect your weekends, so we only require you to work 1 Saturday out of every 4, from 9:00am to 1:00pm.
• Growth Opportunities: We're committed to your professional development journey, providing stability and support along the way.
• Target Achievement: Meet set targets and service levels to ensure customer satisfaction.
• Record-Keeping: Log and track all interactions in our CRM system for efficient record-keeping.
• Account Administration: Administer customer accounts accurately and in a timely manner.
• Complaint Resolution:  Address customer complaints promptly and professionally.

 About you:

• A genuine passion for providing outstanding customer service.
• Experience of working in a contact centre. 
• Strong IT skills.
• Exceptional communication skills, both verbal and written.
• A customer-first mentality and a commitment to exceeding expectations.
• Ability to thrive in a fast-paced environment while maintaining attention to detail.
• As our sites are in remote locations, having a valid driving licence is essential for commuting. 

What we can offer you!

• 25 days annual leave 
• Holiday Purchase Scheme
• Private medical insurance
• Company pension scheme 
• Overtime is available during our busy months 
• Onsite canteen
• Free onsite parking
• Staff Discounts on Gas

For a full list of our benefits visit: https://www.calor.co.uk/about-us/careers